Dookies Grill, is a trademark of Dookies Catering Ltd, registered and based in the United Kingdom.
74 Shell Road
Registered in England and Wales with company registration number 10155357.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. In order to contract with Dookies Catering LTD, you must be over 18 years of age and possess a valid credit, debit card issued by a bank acceptable to us or another authorised means of payment. Dookies Catering LTD retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Once we have received your order, we will send an email confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation also serves as guarantee of proof of purchase.
Dookies Catering LTD understands how important security is to our customers. We therefore only accept payment online via our website. Our website uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security and is one of the most trusted online payment systems. PayPal accepts VISA, VISA Electron, MasterCard, Maestro, Solo and American Express. PayPal services manages all of our banking transactions. Dookies Catering LTD does not store any credit card numbers. Our system operates so that once your payment has been processed and cleared, we will then dispatch your item. Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by email or telephone. It is recommended that you check your email often and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can dispatch your order.
All prices shown on the Dookies Catering LTD website, www.dookiesgrill.co.uk, are including VAT, in accordance with the applicable legislation. In case an order will be
shipped to a delivery address outside the EU, please note that the VAT is removed at the checkout or earlier depending on which country the product will be delivered to. Please note that in the case of an order shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Dookies Catering LTD has no
control over these charges and, since these charges are different for different countries, Dookies Catering LTD cannot predict their amount. Dookies Catering LTD advises you to contact your local customs office for further information.
Dookies Catering LTD has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the colour settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics. Dookies Catering LTD holds the right to correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Dookies Catering LTD to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and despatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date. You should receive your order within 3-5 business days. Packages are not shipped nor delivered on weekends and local public holidays. In cases where the order has been despatched, the customer is required to receive the order.
Deliveries are made in cooperation with the postal services and their partners. It is important that you as a customer carefully check your products when you receive your shipment in order to verify that the products are not damaged and are correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 14 days from receiving the product.
Please note that our delivery times are estimates and may vary due to external factors outside of Dookies Catering LTD and our courier’s control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Whilst Dookies Catering LTD does not take responsibility in shipment delays nor damages caused during transportation, we value our customers. You can track your shipment with the Order Tracking ID but please contact us if you come across any issues.
In the event you wish to cancel your order, please contact us as soon as possible. The cancellation is not valid until the customer has confirmed with Dookies Catering LTD via email. If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Only once the package has returned to our warehouse, will we be able to process the cancellation. If a product has been discontinued, Dookies Catering LTD has the right to cancel the purchase and refund the paid amount to the customer. Dookies Catering LTD will notify the customer of a replacement or equivalent products if available.
Consumers have the right to return the orders. If for any reason you are
unhappy with them, please contact the Dookies Catering LTD Customer Care team at before returning your goods and within 14 days of receiving your purchases. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Return shipping expenses is covered by Dookies Catering LTD. If consumers use their right to send back an order, they should contact Dookies Customer Care team in order to get a return label. Once the team are contacted, they will provide full shipment information and a prepaid return label, which can be printed and attached to the parcel. Dookies Catering LTD does not take responsibility for any items lost during the return shipping. For any further information please read our Return Policy
At Dookies Catering LTD, we value customer feedback as this allows us to better serve you. If there is anything you wish to comment on, whether that be regarding our product range, website or social media platforms, please get in touch to let us
At Dookies Catering LTD, we aim to serve every customer to the best of our abilities, however, should anything fall short of satisfaction, please write to us to log a complaint. Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Defective products returned to Dookies Catering LTD should be treated as if they were faultless. It is extremely important that the product is packaged in such a way that it cannot be damaged during transit in all types of returns. Dookies Catering LTD has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Dookies Catering LTD will send the product back to the customer.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
All content available on Dookies Catering LTD website, including, but not limited to,text, graphics, logos, button icons, images, audio clips, data compilations, who own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved. A user may, view pages from our website in a web browser; download pages from our website for caching in a web browser; print pages from our website; stream audio and video files from our website; and use our website services by means of a web browser, which is subject to the other provisions of this notice. Except as expressly permitted by the other provisions of this notice, you must not download any material from our website or save any such material to your computer. You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes. Except as expressly permitted by this notice, you must not edit or otherwise modify any material on our website. You must not republish material from our website (including republication on another website); sell, rent or sub-license material from our website; show any material from our website in public; exploit material from our website for a commercial purpose; or redistribute material from our website, save to the extent expressly permitted by this notice. Neither the Content, the trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without Dookies Catering LTD prior written consent We take the protection of our copyright very seriously. If we discover that you
have used our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials.
The website may include user generated content form for example social media applications. Dookies Catering LTD does not claim any ownership in rights in such content (images, photos and videos etc) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
Limitation of Liability
Dookies Catering LTD will not be liable to any of its website users for any of the following. Interruption of business; access delays or access interruption to the; data non delivery, miss delivery, corruption, destruction or other modification; loss or damages of any sort incurred as a result of dealings with or the presence of off-site links on the site; computers viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites; any inaccuracies, omissions or misleading, false or deceptive statement in content; or events beyond reasonable control. Dookies Catering LTD will not be liable to you whether under the law of contact, the law of torts or otherwise in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Due to the differences between each country, our Limitation of Liability we may be enforced to the maximum extent permitted by applicable law.
You hereby indemnify Dookies Catering LTD and undertake to keep Dookies Catering LTD indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Dookies Catering LTD to a third party in settlement of a claim or dispute on the advice of Dookies Catering LTD legal advisers) incurred or suffered by Dookies Catering LTD arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Retention of title
All products remain in Dookies Catering LTD property until full payment is made.
All frauds are reported to the authorities and Dookies Catering LTD reserves the right to cancel the purchase if any suspicion is raised.
Governing Law and Jurisdiction
Dookies Catering LTD may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of the
publication. You should therefore periodically visit this page to review the current terms to which you are bound.
Although we aim to update this website with accurate information including new or discontinued products, errors can be made. Where a product listed on this site has been discontinued or is out of stock, we cannot adhere to our estimated delivery time, you will receive an email and telephone call notifying you of this. We also reserve the right to cancel any order where a mistake has been made with the pricing of a product.
Updated April 2020